Nigel Anthony Thomas
General Manager • Hospitality Executive • Operations Leader
Accomplished hospitality executive with more than 30 years of international leadership experience across hotels, resorts, restaurants, cafés and international cruise lines.
Extensive expertise in operational excellence, food & beverage management, business turnaround, cost control, SOP implementation, guest satisfaction and executive leadership.
Successfully managed multicultural teams, luxury hospitality operations, premium restaurants and international cruise operations across India, the Middle East and the United States.
Professional Contact
Email: restgenmgr1952@gmail.com
Phone: +91 97693 51231
Location: Mumbai, Maharashtra, India
LinkedIn: linkedin.com/in/nigel-thomas-66515534
Executive Summary
Dynamic hospitality executive with proven success leading hotels, luxury resorts, restaurants and international cruise operations.
Recognised for improving operational performance, enhancing guest satisfaction, reducing operating costs, implementing hospitality SOPs and developing high-performing multicultural teams.
Combines practical hospitality leadership with modern AI-assisted business processes to improve efficiency, profitability and customer experience.
Professional Experience
General Manager
Nandi Hills Resort & Café, Bangalore
January 2024 - September 2025
- Directed complete resort and café operations.
- Managed full P&L responsibility.
- Implemented operational SOPs and AI-assisted reporting.
- Improved guest satisfaction and operational efficiency.
Director of Operations
The Ofen Bakery-Bistro, Hyderabad
November 2022 - January 2024
- Directed production and retail operations.
- Implemented SOPs across departments.
- Reduced operating costs and improved workflow efficiency.
- Strengthened quality assurance and customer satisfaction.
Multi-Unit Operations Manager
Klay WorkZ Barista, Bangalore
April 2020 - October 2022
- Managed multiple café locations.
- Implemented HACCP food safety systems.
- Standardised operational procedures.
- Improved productivity and service quality.
Operations Manager
International Cruise Lines - USA
1993 - 2019 (20+ Years)
- Managed premium food & beverage operations.
- Led multicultural teams exceeding 100 crew members.
- Oversaw revenues exceeding $250,000 per voyage.
- Directed dry dock refurbishments and new-build projects.
- Maintained full USPH sanitation compliance.
Restaurant Operations Manager
United States
2007 - 2013
- Managed high-volume restaurant operations.
- Improved guest satisfaction and operational standards.
Hospitality Manager
Ramada & Meridien Hotels - Middle East
2002 - 2007
- Managed luxury hotel food & beverage operations.
- Led service excellence initiatives and staff development.
Career Highlights
- 30+ Years of Global Hospitality Leadership.
- Leadership across India, USA and the Middle East.
- Expert in Hotels, Resorts, Restaurants and Cruise Operations.
- Strong background in SOP Development and Operational Excellence.
- Food & Beverage Management Specialist.
- Business Turnaround and Cost Optimisation.
- Hospitality Trainer and Executive Mentor.
- AI-assisted Hospitality Operations.
Core Competencies
Education & Professional Development
- AI for Business Operations
- AI-Driven Process Automation
- AHLA Hospitality Management Programs
- ServSafe Food Safety
- USPHS Public Health & Sanitation
- FSSAI Food Safety & Hygiene
Languages
English • Hindi • Tamil • Kannada
Professional Objective
To contribute my international hospitality leadership experience to a progressive organisation where operational excellence, guest satisfaction, team development and sustainable business growth are valued.
Let's Connect
Available for Executive Hospitality Leadership, Hotel & Resort Operations, Food & Beverage Consulting, Hospitality Training and Advisory Services.